FAQ
“My lenses have scratches on them, can they be buffed out?”
The only way to remove scratches is to have brand new lenses made.
“I lost my glasses, are they covered under my warranty?”
Our warranty on frames and lenses only apply when we have all of the pieces. There is no warranty through our office for lost glasses or lenses.
“I am unhappy with my frame and lens choice, is there anything that I can do?”
We have a 90 day policy that allows our patients to change their glasses once within that time period. Please come in so that we can get you something that will work better for you.
“Can you bill my insurance?”
In most cases we will be happy to bill your vision and medical insurances on your behalf. For your part, it is always good to also consult your human resources supervisor about the specifics of your plan. We are participating providers for the following plans:
- Blue Shield
- Health Comp
- Humboldt County
- Humboldt Dell Norte IPA (Humboldt County HMO’s)
- Medical Eye Services
- Medicare
- Premera
- Security Life
- Vision Service Plan (VSP)
- WSIS
…And many more. Feel free to call if you would like to find out whether we can bill your insurance.
A To Z Eyecare
Dedicated to providing our community
quality vision care through education, technology,
and excellent service.